2021 – Present
Website & Server Technical Support Specialist
IONOS
- Provide advanced support for VPS, cloud hosting, DNS, SSL, email, and WordPress environments
- Troubleshoot Linux server performance, uptime, and configuration issues at scale
- Guide customers through migrations, security hardening, and optimization
- Collaborate with internal engineering teams to document issues and improve reliability
- Consistently exceed customer satisfaction, retention, and upsell metrics
2019 – Present
Founder / Web & Technical Consultant
The Inspire Designs
- Design and develop high-performance WordPress and eCommerce websites
- Manage hosting environments, domains, DNS, and SSL configurations
- Implement SEO strategies, analytics, and performance optimization
- Deliver scalable, conversion-focused solutions for small businesses
2013 – 2021
Store Manager & Sales Lead
Cricket Wireless / Metro by T-Mobile
- Led high-performing sales teams with consistent revenue growth
- Provided technical device support and customer troubleshooting
- Trained staff on systems, sales strategy, and customer communication
- Recognized for leadership, operational excellence, and exceeding targets