Resume

Technical support, hosting, and web systems.

A customer-focused technical professional with experience supporting VPS infrastructure, cloud hosting, DNS, SSL, email, WordPress, SaaS platforms, and business websites.

Open PDF in New Tab ↗ Download PDF

Experience Timeline

2021 – Present
Website & Server Technical Support Specialist
IONOS
  • Provide advanced support for VPS, cloud hosting, DNS, SSL, email, and WordPress environments.
  • Troubleshoot Linux server performance, uptime, and configuration issues at scale.
  • Guide customers through migrations, security hardening, and optimization.
  • Collaborate with internal engineering teams to document issues and improve reliability.
  • Consistently exceed customer satisfaction, retention, and upsell metrics.
2019 – Present
Founder / Web & Technical Consultant
The Inspire Designs
  • Design and develop high-performance WordPress and eCommerce websites.
  • Manage hosting environments, domains, DNS, and SSL configurations.
  • Implement SEO strategies, analytics, and performance optimization.
  • Deliver scalable, conversion-focused solutions for small businesses.
2013 – 2021
Store Manager & Sales Lead
Cricket Wireless / Metro by T-Mobile
  • Led high-performing sales teams with consistent revenue growth.
  • Provided technical device support and customer troubleshooting.
  • Trained staff on systems, sales strategy, and customer communication.
  • Recognized for leadership, operational excellence, and exceeding targets.

Core Skills

Practical experience across server support, web platforms, domain configuration, customer communication, and business-focused technical execution.

Infrastructure
  • VPS hosting and Linux support
  • Plesk configuration
  • DNS, SSL, SPF, DKIM, DMARC
Web Platforms
  • WordPress and eCommerce websites
  • Performance optimization
  • SEO and analytics setup
Customer Success
  • Escalation handling
  • Clear technical communication
  • Retention and ownership mindset